Our Warranty Team


Brittany Perryman, Warranty Services Coordinator

Brittany joined Newcastle Homes in 2017 and now manages the warranty services process.  In her role, she effectively coordinates appointments with vendors and builders in order to ensure homeowners receive warranty assistance quickly and efficiently. Her goal is to continue the trusted relationship with each Newcastle homeowner that has developed from Contract to Closing and Beyond.

Dear Customer:

Thank you for your purchase of a Newcastle home. We are grateful for your business and now that you are living in your home, we want to continue providing an outstanding level of customer care.

With the emergence of the coronavirus COVID-19 (and events surrounding it), we have implemented changes to our warranty procedures. For the protection of homeowners, trade partners, and company personnel, we are suspending non-emergency service for 30 days. If you are unsure if you have an emergency, please email/call and I will be happy to assist.

We will respond to emergency issues, defined as— 

  1. No heat/air conditioning
  2. No water
  3. No power
  4. Water leaks that require shutting off the water to the entire home
  5. Security issues, such as an exterior door lock that fails to function

In the case of an emergency, or problems with heating or cooling, we will respond promptly. While we are deferring all non-essential service, we ask that you submit any new claims so they may be documented properly.

Meanwhile, we will be answering phone calls and emails. We will resume normal warranty processing as soon as we feel it is safe to do so. We will be monitoring the situation closely to ensure your warranty claims are resolved as soon as possible. 

If your home warranty expires during our restricted service period, please rest assured that we will process your claim when we resume a regular schedule.

We thank you for your understanding and patience during this unusual and difficult time. If you have any questions or concerns, please email or call me directly.

Sincerely,


Brittany Perryman
Customer Care Manager
(205) 326-7406


If I have a problem after I move into my new home, what do I do?

Online Warranty Request

We take great pride in responding quickly (via email) to any customer request, usually within 24 hours.  Be sure to check the email you provided on the Warranty Request Form for a response.  We also provide all of our own warranty service, so the same person who built your home will also oversee any service request you have.

For after hours emergency please call 205-533-2702

Download Warranty Overview Booklet


Homeowner Home Maintenance Video Series


How-To Submit a Warranty Claim

Newcastle Homes gives you step-by-step instructions on how to submit a warranty claim on line and explains the process.


How-To Properly Light Gas Logs
Jason Thomason, Quality Assurance Representative for Newcastle Homes, instructs us on the proper way to light the gas logs in the fireplace of your New Home.


How-To Perform Routine Air Conditioner Home Maintenance
Jason Thomason, Quality Assurance Representative for Newcastle Homes, is here to show us how to perform routine maintenance by locating the condensation lines on the A/C unit of your New Home.


How-To Program Sprinkler System
Jason Thomason, Quality Assurance Representative for Newcastle Homes, instructs us how to program the sprinkler system of your New Home.


How-To Test Smoke Alarms
Jason Thomason, Quality Assurance Representative for Newcastle Homes, shows us how to test and replace batteries of all smoke alarms located in your New Home.


How-To Replace Your Air Filter
Jason Thomason, Quality Assurance Representative for Newcastle Homes, shows us how to replace the air filter for the A/C unit of your New Home.


How-To Season Lawn Care
Jason Thomason, Quality Assurance Representative for Newcastle Homes, gives tips for season lawn care maintenance for your New Home.