Our Warranty Representative

Brittany Perryman joined Newcastle Homes in 2017 and now manages the warranty services process.  In her role, she effectively coordinates appointments with vendors and builders in order to ensure homeowners receive warranty assistance quickly and efficiently. Her goal is to continue the trusted relationship with each Newcastle homeowner that has developed from Contract to Closing and Beyond.

From Brittany Perryman, our Customer Care Manager:

                "Thank you for your purchase of a Newcastle home. We are excited for you to join one of our Newcastle Homes communities. We are grateful for your business and now that you are living in your home, we want to continue providing an outstanding level of customer care. Please fill out the requst form if you are ever in need of my assitance. Once submitted, we will email you shortly."

Brittany Perryman
Customer Care Manager
(205) 326-7406


Homeowner Home Maintenance Video Series

How-To Submit a Warranty Claim

Newcastle Homes gives you step-by-step instructions on how to submit a warranty claim on line and explains the process.


How-To Properly Light Gas Logs
For Quality Assurance, here are the instructions on the proper way to light the gas logs in the fireplace of your New Home.


How-To Perform Routine Air Conditioner Home Maintenance
For Quality Assurance, here to show you how to perform routine maintenance by locating the condensation lines on the A/C unit of your New Home.


How-To Program Sprinkler System
For Quality Assurance, here is the how to on how to program the sprinkler system of your New Home.


How-To Test Smoke Alarms
For Quality Assurance, here is the how to test and replace batteries of all smoke alarms located in your New Home.


How-To Replace Your Air Filter
For Quality Assurance, here is the how to replace the air filter for the A/C unit of your New Home.


How-To Season Lawn Care
For Quality Assurance, we give tips on season lawn care maintenance for your New Home.