Our Warranty Team

Melanie Brown, Warranty Services Coordinator

Melanie graduated from Auburn University with a Bachelor’s Degree in International Business with a Concentration in Mandarin Chinese. Melanie joined Newcastle Homes in 2016 to manage the warranty services process.

In her role, she coordinates appointments with vendors and builders in order to ensure homeowners receive warranty assistance quickly and efficiently. Her goal is to continue the trusted relationship with each Newcastle homeowner that has developed from Contract to Closing and Beyond.


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If I have a problem after I move into my new home, what do I do?

Online Warranty Request

We take great pride in responding quickly to any customer request, usually within 24 hours. We also provide all of our own warranty service, so the same person who built your home will also oversee any service request you have.

For after hours emergency please call 205-533-2702

Download Warranty Overview Booklet


Homeowner Home Maintenance Video Series

How-To Submit a Warranty Claim
Newcastle Homes gives you step-by-step instructions on how to submit a warranty claim on line and explains the process.


How-To Properly Light Gas Logs
Jason Thomason, Quality Assurance Representative for Newcastle Homes, instructs us on the proper way to light the gas logs in the fireplace of your New Home.


How-To Perform Routine Air Conditioner Home Maintenance
Jason Thomason, Quality Assurance Representative for Newcastle Homes, is here to show us how to perform routine maintenance by locating the condensation lines on the A/C unit of your New Home.


How-To Program Sprinkler System
Jason Thomason, Quality Assurance Representative for Newcastle Homes, instructs us how to program the sprinkler system of your New Home.


How-To Test Smoke Alarms
Jason Thomason, Quality Assurance Representative for Newcastle Homes, shows us how to test and replace batteries of all smoke alarms located in your New Home.


How-To Replace Your Air Filter
Jason Thomason, Quality Assurance Representative for Newcastle Homes, shows us how to replace the air filter for the A/C unit of your New Home.


How-To Season Lawn Care
Jason Thomason, Quality Assurance Representative for Newcastle Homes, gives tips for season lawn care maintenance for your New Home.